Frequent Asked Questions:

Questions by Category

Are there any costs?
About the people behind Our Property.
About our data, it's reliability, source and how up to date it is.
Logging In and Log in detail problems.
Anything else.
About the survey, what it is and why we're doing this.
Signing up and Activation code.
About our search, search problems and free search information.
I can’t log in / activate my account even though my details are correct?

If you are having trouble loging into or trouble activating your account, or are seeing the following message at the top of your page, then your Internet browser is not configured to allow us to set cookies.
example cookie warning message

For your security you must have cookies enabled on this site to be able to log in. To ensure this, in Internet Explorer carry out the following steps:

1. Go to the ‘Tools’ menu

step 1
2. Select ‘Internet Options’ to open up a new smaller window

step 2
3. Select the ‘Privacy’ tab

step 3
4. Click the ‘Sites’ button

step 4
5. In the ‘Address of Web Site’ field, enter "ourproperty.co.uk" (without the www)

step 5
6. Click ‘Allow’ and ‘OK’ and you are ready to go.

step 6

This will enable ourproperty.co.uk to set cookies on your computer even if your privacy settings are at ‘High’. Please note that if your privacy settings are set at ‘Block All Cookies’ the above steps will not help.

If you are using a different browser than Internet Explorer 6, or the above steps do not work for you, then please contact us and we will do our best to help.

Please Note: If you have changed your privacy settings and are still having access difficulties then the problem may be with your virus software. Some virus softwares guard against all cookies so you will have to set up allowable websites in order to gain access to sites which require cookies turned on.

I have forgotten my log in details

If you have forgotten your log in details you can have them resent to you by going to remind page

I’m having trouble logging in/I’m logged in as another member of my family or one of my colleagues?

When you select ‘remember my details’ from the login page, an encrypted cookie is placed on your computer to remember your user details. If you share a computer with someone else, then we recommend you do not tick this option as it will mean that other users can use your account from your computer. If you are still worried about your security, then by clicking this link we will remove all of the cookies that this site has created so that no-one else can access your data.

I’m having problems logging into the site – why is this and what can I do about it?

You may have problems logging in if you have not registered or you have not yet activated your account. See “how do I register?” in the “Registering Queries” section for details on how to do this.

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